home | about us | customer assistance | become a retailer | contact us | site map   shopping cart | my account culinary essentials spice blends dryglaze™ exotic rice grilling rubs seasoned sea salts spice collections spice essentials club mixes cocktail rimming infused lemonades winter drink mixes cocktail drink mixes iced teas popcorn & seasonings corporate gifts world flavor gift sets gift ideas holiday collections special offers food & drink recipes   return policy and info Urban Accents Guarantee Our satisfaction guarantee ensures that every item you purchase from Urban Accents meets your high standards, or you can return it for a replacement or refund. Urban Accents has been creating superior spice and culinary products since 1995. During that time, we’ve established ourselves as leader in the development of unique and original culinary products. We continually strive to provide our customers with the best customer service and highest quality products available. We are continuously looking to innovate and improve our product lineup. Your feedback and advice is greatly appreciated. You can be confident the valuable insight provided will be used extensively as we work to develop and further refine our product offerings. In the unlikely event that you are dissatisfied with an Urban Accents purchase, you may return or exchange the item by mail – simply follow the steps below. Top of Page Return Policy and Instructions Our satisfaction guarantee ensures that every item you purchase from Urban Accents meets your high standards. If you are dissatisfied with an item, you can return within thirty (30) days of purchase for a replacement or refund. Please follow these steps to ensure an accurate and timely refund and/or exchange: Contact our Customer Service Department at 1-877-827-7423 to receive an Urban Accents authorization code. Please provide your Order Number (found on the confirmation page, confirmation e-mail or invoice that was sent to you), Billing Name and Billing Address. Specify whether you want a return or exchange. For an exchange, please indicate your new product(s) selection by providing the item name and size of the item(s). This product-specific information is located in the upper right-hand corner of the item's information page. Upon receiving an Urban Accents issued authorization code, insure your package and mail to: Urban Accents Returns Dept. Authorization Code: 0001 4241 N. Ravenswood Chicago, IL 60613 Please note: Returns or exchanges that are not accompanied by an Urban Accents issued authorization code will not be accepted. It will take approximately one week for an exchange to be processed. Top of Page Tracking Returns or Exchanges It takes approximately one week for an exchange to be processed. To check the status of your return or exchange, use this e-mail form and include the following information: Order Number (found on the confirmation page or confirmation e-mail or invoice that was sent to you) Billing Name Billing Address Top of Page Copyright 2008 Urban Accents. All Rights Reserved. Terms & Conditions | Privacy Policy